The Unified Knowledge Suite is a unique combination of software, content, and services specifically designed to help IT support organizations manage and share knowledge. The suite provides a platform on which to build a more efficient support organization by combining powerful search, user-friendly interfaces, extensive content, and industry best practices.

The suite includes a combination of the following products tailored for your company's individual needs. Please contact our sales team to find out which may be right for your application.

Software

• Self-Service™: A user-friendly portal that integrates with your existing call management system empowering end-users to resolve incidents and reducing the need to contact the help desk.
• Support Analyst™: An innovative portal which integrates with existing call management systems to provide an intuitive environment for Help Desk professionals to resolve open incidents and access key IT support resources.
• Solution Manager™: A powerful interface enabling clients to effectively manage their enterprise Knowledge Base by editing existing RightAnswers Knowledge-Paks® or creating new company-unique Knowledge articles.
• Knowledge Explorer™: Enhances our suite of products by actively searching other selected resources within your organization for relevant content.
• Support Wiki™: Uses a common Wiki interface eliminating the need to learn an unfamiliar application resulting in faster adoption and a greater wealth of shared information in the knowledge base.

Content - Knowledge Success™

• Knowledge-Paks®: Over 150,000 solutions knowledge articles covering over 300 software applications.
• Custom Content Services: RightAnswers provides a full-range of knowledge-authoring services designed to develop and maintain “success-oriented” solutions for your company-unique content.
• Knowledge Cycle™: Our Content Team analyzes your end user search results and proactively improves our Knowledge-Paks library. Additionally our clients can send us questions on supported off-the-shelf topics and we will provide the answer at no charge within 24 hours.

Services - Client Success™

• Site design, development and implementation
• Self-Service adoption tools and programs
• Client Success Workshops
• Continued Education and training
• Self-Service analytics